Frequently Asked Questions

  • Can I change or cancel my order?

    Once your order is submitted, we begin processing it immediately. During this time we cannot add or remove items, or otherwise modify or cancel your order.

  • How do I Buy Online, Pick Up In-Store?

    It’s as easy as 1, 2, 3! Shop your fave items online, swing by the store, and pick up your order in 2 hours or less. To place an order, select your location and choose “Pick-Up” as your delivery method in the shopping bag. When your order is ready for pickup, you’ll receive a notification via email. Bring your order confirmation email (printed or mobile), a valid photo identification, and the original form of payment to the store. Please view our Buy Online, Pickup In-Store FAQ here for more details.

  • Where can I find more information about piercing services?

    Click here to view our Piercing FAQs.

  • What are the benefits of creating a Wisbeauty Shop account?

    Creating a Wisbeauty Shop account makes your online shopping experience easy and fast. You’ll be able to:

    • Track all orders
    • Save addresses for faster billing and shipping
    • View your order history
    • Enjoy other enhanced website features

    If you are a new customer, you may create an account by clicking on the Login/Register link on the top right of the screen. You will be prompted to fill in your name, email, birth date and create a password. Once you have done so, click the “submit” button.

  • What payment methods are accepted?

    We accept Visa, MasterCard, American Express,  We do not accept Discover card or American Express prepaid debit cards.:

    MayBank2u pay in 4 interest-free payments available on orders over $10

    MayBank2u and PayPal are not available for subscription products.

    MayBank2u is not available for purchasing Gift Cards.

    Shop now and spread the cost into 4 interest-free payments with MayBank2u . Additional details about MayBank2u payment methods and how to use them online and in-store can be found HERE

    During checkout, select a form of payment from the Claire’s gift card or credit card dropdown menu. Other than Wisbeauty Shop, all payment methods will be processed via “Credit Cards” fields during Checkout. If you do not already have a payment method stored, enter a new one. Enter Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customer’s protection, transactions cannot be processed if billing information is not 100% accurate.

  • How do I enroll in Wisbeauty Shop Rewards?

    Customers can enroll in Wisbeauty Shop Rewards here, in participating Wisbeauty Shop, which you can download from the App Store and Google Play. To learn more, visit our rewards program FAQ here.

  • What are the benefits of the Wisbeauty Shop Rewards program?

    For every 100 points accumulated, you will earn a $5 reward coupon. You may earn points for qualified purchases in our stores and online, and also may have the opportunity to earn additional points for other activities. When you join Wisbeauty Shop Rewards, benefits of membership include, but are not limited to: 20% off your next purchase, a birthday surprise (if you provide us with your date of birth), free shipping twice per year, exclusive bonus events and promotions, in-store experiences, and advance notice of events and product launches. To learn more, visit our rewards program FAQ here.

  • How can I get in touch with Wisbeauty Shop?

    If you have a question about shopping and orders placed on our website, you may reach customer support , Customer Care representatives are available to answer your questions Monday – Friday from 9:00am – 6:00pm CST and Saturday and Sunday from 12:00pm – 4:00pm CST